客户服务 | Customer Service

Shipping and Return Policy

 

Free shipping for purchases over $99 USD (excluding Alaska, Guam, Hawaii, Puerto Rico). UPS and USPS Shipping within 48 U.S states. 3-7 business days.

 

We strive to provide the best customer experience. If for any reason you are not satisfied with the product you purchased from zenginseng.com, you may return it within 30 days of delivery for a full refund minus any shipping charges. We just ask that the product be in unopened brand new condition with the original packaging and tags still attached.

 

How to return an item?

We strive to provide the best customer experience. If for any reason you are not satisfied with the product purchased by zenginseng.com, you can return or replace the product within 30 days after delivery. We require the product to be in a brand new condition, unopened packaging and full original label.

 

Return process:

Please submit an application via info@zenginseng.com or call +1-718-886-0300 for inquiries

 

• Return Fee: If you paid by Credit card or Paypal, 3% return fee will be charged.

 

Terms & Conditions

The images of all our products are for reference only. We can not take any responsibility for the ratio, color difference, size, packaging, etc. of the actual products.